The Fairy Light Company recognizes that from time to time there is a small possibility of products that could be faulty.  We check each set before it leaves our warehouse but occasionally a set may be faulty and cease to function at some point.  The Fairy Light Company will happily replace any set that we feel is faulty but in order to assess the fault the set must be returned to us within 6 months of purchase. Once we have tested the set and concluded that the fault is ours we will replace the set at no charge to the customer.  But, if we feel that the set has been tampered with or handled incorrectly we will not replace the set.


Please note:

  • There are NO RETURNS on SALE items but if the item is faulty and returned within 30 days of date of sale we will meet our obligations under the Consumer Guarantees Act.
  • If your set has become faulty due to your own mis-handling we can offer a 20% discount on a replacement set within 6 months of purchase.
  • We do not offer refunds in situations where you have changed your mind once you have received your item. We feel we describe each item as accurately as possible to ensure you are getting exactly what you ordered. Please email us if you are unsure of what you are buying so we can offer you more detailed advice or explanation. Store credits will be issued in the event of a change of mind.
  • If you do change your mind we are happy to exchange your item but in this case you must pay freight on the item to us and also for us to send you your replacement.
  • No refunds are offered on wholesale orders unless the items are faulty on arrival to your store.

NOTE: To ensure your fairy lights have a long and bright future please treat them with care. They have very fine wires in the plastic cabling and these can easily break if the strand is manipulated often.  If you are hanging your fairy lights in a child’s room, please ensure they are hung out of reach as they may contain small parts that can be removed with a small amount of force.  Also, the wires are fragile and should not be placed around headboards or in a place where they can be handled as they can easily cease to function if the small wires inside the clear cabling break.


The Fairy Light Company charges a 3.25% credit card transaction fee for every transaction paid by credit card.


The Fairy Light Company recognizes that individuals with whom we conduct business value their privacy. However, in order to conduct global business in this increasingly electronic economy, the collection of personal information is often necessary and desirable. It is The Fairy Light Company’s goal to balance the benefits of e-commerce with the right of individuals to prevent the misuse of their personal information.

The collection of personal information:

In some circumstances, The Fairy Light Company may request personal information from you, like your name, e-mail address, company name, or telephone number. Your response to these inquiries is strictly voluntary. The Fairy Light Company will not sell or share your personal information with a third party without your prior consent.

The Fairy Light Company reserves the right to change, modify, or update this statement at any time without notice.

As we use Paypal for our credit card payments you may want to review their privacy policy.


As required by the Privacy Act 1993, The Fairy Light Company will not sell, rent or trade your personal information to others.

The Fairy Light Company uses Swipe HQ to obtain secure payment by credit card. Your credit card details are not held by The Fairy Light Company and cannot be accessed by The Fairy Light Company staff.

We welcome any questions or comments you may have about our privacy and security policy, please email us at:


The following terms govern the use of this website:

1. Content
While we endeavour to supply accurate information on this site, errors and omissions may occur. The Fairy Light Company does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
The Fairy Light Company reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, The Fairy Light Company makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

2. Intellectual Property
The Fairy Light Company owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.
The Fairy Light Company welcomes the use of this site for personal use, non-commercial use, research or study – provided that the user acknowledges all copyright and other notices contained in the content.
We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of The Fairy Light Company.

3. Links
Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by The Fairy Light Company and are not under the control of The Fairy Light Company. The links are only provided as a convenience, and do not imply that The Fairy Light Company endorses, checks, or approves of the third party site. The Fairy Light Company is not responsible for the privacy principles or content of these third party sites. The Fairy Light Company is not responsible for the availability of any of these links.
The Fairy Light Company requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at fairylightco@gmail.com

4. Jurisdiction
This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

5. Changes to this Agreement
The Fairy Light Company reserves the right to alter, modify or update these terms of use at any time.

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